FAQ

Are you a factory or a trading company?

We are a leading TV MOUNT/TABLET STAND manufacturer with a own factory in China since 2008,helping you solve any A/V industry requirements.

Do you provide samples? Is it free?

Sure, we can provide you samples for testing.Welcome to ask for samples before bulk orders.We will charge for samples, but it can be returned after receiving your bulk orders.

Do you have MOQ?

If you choose our stock products,no moq,even you need 1 pc, we can support you; While if you need custom production,our moq is 300pcs.

How do you ensure the quality?

We have a 4 members in a QC team. All goods will be inspected pre during and after production. All goods could pass UL,ETL, CE, GS testing. Meanwhile we provide you 5 year warranty. No worry to do business with us.

Can we have our own color box?

The default package is common brown box with simple word printing.If you have detailed packaging requirements, we can custom the packaging also to meet your full demand.

Can you design for us according to my requirements?

Of course and it’s free to design for you. With our 13 years designing experience,we will show you a satisfying results.

Can we visit you?

Of course,welcome to visit our company and know the production process.Also during COVID-19,we accept your video conference.

What is your delivery time for production?

If you choose our stock products,we can ship goods within 3 working days; While if you need cutsom production,30-35days is needed. We suggest you to arrange the orders in advance.We will try our best to support if you have any urgent orders.

What is your payment terms?

Our payment terms is flexible. We can accept online trade assurance, T/T, L/C,paypal, westunion and other payment terms.Once we’ve established a long term relationship,NET is also accepted.

What should I do if we receive the defective products?

Please contact us at once and send the photos and we will be responsible to you.We care about every single client and will satify you with professional service.

Still have a question?

Please contact us for more information.

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